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Organizational Surveys

Organizational Alignment Survey

How can the OAS help my organization?

The OAS...

Provides a survey of employee perspectives and opinions
Enables a company to implement a customer-focused strategy
Serves as an evaluating tool to quickly and simply audit the organization
Serves as a tracking study to monitor change and progress over time
Provides a benchmark to compare your organization with average and best-in-class competitors
Serves as a diagnostic to understand issues impacting departments, locations or employee teams
Is a strategic planning tool to provide data and input for annual strategy sessions
Creates a blueprint for a comprehensive change initiative

Author	Shaun Smith (Shaunsmithco)
Key Function	Measure and manage quality improvement and customer service -- key to beat competitors.
Principles	12 dimensions of alignment and 13 business areas of result. EXTERNAL Market Focus Differentiation Sustaining Performance Performance Tracking INTERNAL Vision, Mission and Strategy Culture Leadership Quality People Policies Climate Standard sand Procedures Service
Feature	Research-based (5 years) assessment tools – can have everyone surveyed -- can measure improvement of same group over time
Benefits	Accurate, timely information for making relevant decisions in real time Comprehensive survey of employees’ attitude – development for Total Quality initiatives Tracking study to monitor change and progress over time Benchmark study to compare with best-in-class competitors Trouble-shooting analysis Strategic tool to create a distinct company image Blue-print for eliminating areas of poor quality
Report	Concise, timely, user-friendly, proven, actionable – for making decision in REAL TIME. Results broken down by location, department, level and function
Benchmarking	Allows industry and internal benchmarking and progress tracking
Application	Continuous Actionable recommendations