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OUR FOUNDER

Ms Lam Lye Chan is the first hotelier in Singapore to be awarded the Certified Hospitality Educator (CHE). She is also a Certified Rooms Division Executive (CRDE). These professional designations, which are highly regarded in the hotel industry worldwide, are awarded by the Educational Institute of the American Hotel & Motel Association, USA.

LAM LYE CHAN, Founder & Senior Training Consultant Training Strategies, Leadership Learning Centre

Lye Chan has extensive first-hand experience in the opening of hotels, particularly the setting up of Front Office and Training & Development departments as well as the training and development of human resources.

Lye Chan has accumulated more than 20 years of experience in handling and managing staff, managers and customer service. Over the years, she has made significant contributions to improving the service standards of companies. She has also provided both training and consultancy services to hotels, clubs, serviced apartments, as well as hospitals and property management industries. To date, she has trained more than 700 trainers and coaches.

Lye Chan specialises in quality customer service, service audits, teambuilding, supervisory and management skills, performance management and human resource development. She is also a consultant for People Developer, Work Redesign, Job Redesign and Service Class systems.

About Training Strategies

Training Strategies is affiliated with Leadership Learning Centre. Founded in 1999 by Ms Lam Lye Chan, Training Strategies delivers world-class training and consultancy to organisations in the hospitality and healthcare industries. Its clients include Ascott International Management, Amara Holdings Limited, Fairmont Singapore, Goodwood Park Hotel, Royal Plaza On Scotts, Raffles Hotel, Hilton Singapore, The Ritz Carlton Millenia Singapore, Pan Pacific Singapore, Parkroyal Hospitality Management, Swissotel Merchant Court, ISS Facility Services, The British Club, Orchid Country Club, Singapore Recreation Club, Parkway Healthcare Group, Raffles Hospital and KK Women’s & Children’s Hospital.

Training Strategies’ training and consulting track record spans across 13 countries and 40 cities. Its customised training programmes – such as customer service, train the trainer, BOSS (Basics Of Supervisory Skills), and teambuilding – and consultancy services – such as mystery shopping audits and consultancy in People Developer, Service Class, Job and Work Redesign – have received many compliments and positive reviews.

Uncompromising on its service quality, Training Strategies has established a strong reputation in the market. It thrives on repeat and referral businesses through building lasting relationships with its clients.

About Leadership Learning Centre

Riding on the success of Training Strategies, Leadership Learning Centre is driven by the same dynamic leadership and team. Its mission is to develop and nurture leaders of character, competence and compassion. With this focus in mind, Leadership Learning Centre conducts performance assessments for managers and supervisors in the service industry.